HarisLab Connect — Refund Policy

Last Updated: October 29, 2026

1. Overview

HarisLab Connect is a Software-as-a-Service (SaaS) platform that allows users to connect their own SMTP servers and email service providers to send emails to their customers efficiently.

This Refund Policy explains the conditions under which customers may request refunds for paid subscriptions and services purchased through HarisLab Connect.

2. Refund Eligibility

Customers may request a refund within 14 days of the initial purchase or subscription renewal. All requests will be reviewed individually, and a refund is not guaranteed solely because a request is submitted within this period.

Refunds may be considered in the following circumstances:

• Duplicate payments for the same subscription or service.
• Accidental purchases or billing errors.
• Technical issues on our platform that prevent customers from accessing or using the core features they purchased, where the issue cannot reasonably be resolved.
• Unauthorized transactions, subject to verification.
• Other circumstances where a refund is appropriate or required by applicable law.

3. Non-Refundable Circumstances

Except where required by applicable law, refunds may be declined in the following circumstances:

• The customer changes their mind after purchasing or using the service.
• The customer is unable to send emails because of incorrect SMTP credentials, third-party provider restrictions, account suspension, sending limits, or configuration errors outside our control.
• The customer has consumed the service or its usage-based resources.
• The customer fails to cancel a subscription before its renewal date.
• The customer violates our terms of service or acceptable use policies.

These exclusions do not limit any mandatory consumer rights or refund entitlements that apply under applicable law.

4. Subscription Cancellation

Customers may cancel their subscriptions at any time through the available account or billing management options.

Cancellation prevents future subscription renewals. Unless otherwise stated, customers retain access to their paid features until the end of the current billing period.

Cancelling a subscription does not automatically entitle the customer to a refund for the current billing period or any unused portion, subject to applicable law and the refund conditions described above.

5. How to Request a Refund

To request a refund, customers should contact our support team at support@harislab.tech using the email address associated with their account.

Please include the following information:

• The email address associated with the account.
• The order or transaction ID.
• The date and amount of the payment.
• A brief explanation of the reason for the refund request.

We may request additional information when necessary to verify the transaction or investigate the issue.

6. Refund Processing

Approved refunds will be processed through the original payment provider or payment method, where possible.

Processing times depend on the payment provider and the customer's financial institution. Customers will be informed if additional information is required to process a refund.

For purchases processed through Paddle, refund requests and payments will be handled in accordance with Paddle's applicable policies and procedures.

7. Third-Party Email Services

HarisLab Connect allows customers to connect their own SMTP servers and supported third-party email delivery providers.

Fees paid directly to third-party providers are separate from HarisLab Connect subscription fees and are subject to the respective provider's refund policies.

HarisLab Connect cannot guarantee refunds for charges imposed directly by external email service providers.

8. Changes to This Policy

We reserve the right to update this Refund Policy when necessary. Any changes will be published on this page with an updated revision date.

Changes will not override rights that customers are entitled to under applicable law.

9. Contact Us

For refund requests or billing questions, contact:

HarisLab Connect Support

Email: support@harislab.tech

Website: https://connect.harislab.tech