How to Submit and Track Support Request
Need help? Follow these steps to reach our technical team through the HarisLab Connect dashboard.
Access Dashboard
Login to your HarisLab Connect user panel to begin the request process.
Support Tickets Section
To get started, click Support Tickets in the sidebar to view and submit support requests to HarisLab Connect.
Create New Ticket
From here, click the New Ticket button to create a new support ticket.
Set a Subject
Now, enter a Subject of your support issue in the Subject field.
Explain Your Message
"Describe your issue or message in detail."
Submit Request
Now, click the "Send Ticket" button to submit your support ticket.
Return to List
Once the ticket is sent, your dashboard will reload. Next, click Support Tickets again to view and manage customer support requests.
Review Status
Finally, review the ticket message and its status, which will show “Support Team Response Pending.” When the support team replies, you will receive an email and can also view the response here.
Frequently Asked Questions
Quick answers about our support system.
How long does a response take?
Our support team usually reviews and responds to tickets within 24-48 business hours.
Can I reply to a support response?
Yes! Once the team replies, you can open the ticket again to send a follow-up message if needed.
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